Privacy Policy



At Q-Online Ltd., we take the protection of your privacy extremely seriously, whether you interact with us in person, via our website or any of our other communications channels. This Privacy Policy lays out what you can expect from us regarding any personal data you have chosen to share with us or that we have collected from you.

The Privacy Policy may be subject to changes and updates, so please check regularly for the latest version.

  1. Collected Data

To enable Q-Online to function and interact with our customers, it is essential to collect or process some aspects of people’s personal data, including, but not necessarily restricted to the following:

  • Your name, job title and company worked for
  • Contact details such as address, email and phone numbers
  • Demographic information, such as postcode, preferences and interests
  • Other information relating to surveys and/or offers or competitions

We also collect data from your visits to our website, such as traffic data, location data, weblogs and more, to help us analyse our online marketing.

We use the data to understand your needs and help us provide a better service. It is beneficial for:

  • Record-keeping
  • Improving our products and services
  • Creating distribution lists for promotional communications, including competitions, offers, new products and company updates
  • Market research and statistical analysis

We may send you links to external websites and resources from time to time that may be of interest to you. Once you have clicked on these links and left the Q-Online website or any other resource governed by this privacy policy, please note that we do not have any control over external websites and therefore cannot be held responsible for protecting any data you may provide them with.

We advise you to take precautions and look at the privacy policies applicable to any external sites you may wish to visit.

  1. Cookies

We may collect information or ‘cookies’ regarding your computer to help us with statistical analysis and record how our website is used. Any information shared in this way is purely mathematical data about our visitors and how they use our site. It does not reveal or share any personal details.

When you visit a website using cookies, these are downloaded to your computer without prompting. Cookie files are stored on your hard drive, and the information they contain helps us improve our site and services. All computers can block cookies via the applicable browser settings, which are normally found under the ‘options’ menu. Note, however, that if you decline cookies, you may not be able to access all areas of our website.

Advertisers also use cookies, which are transferred to your computer when you click on their advert. We cannot control this process, should you choose to click on any external advertisements that are being carried on our site.

  1. Use of Information

Any information that we collect about our visitors is stored and used for the sole purpose of enabling us to offer better services to our customers. More specifically, we may use the collected data as follows:

  • To respond to your request for information or to fulfil any requests made by you that are directly related to our products and services.
  • To send you details of products and services that may be of interest to you, based on our previous communications – with your prior consent.
  • To provide you with important updates, such as structural changes to our website or modifications to our products and services.
  • To allow third parties to contact you regarding goods or services you may be interested in – again only with your prior consent.

You have the right to decline to be contacted by third parties or by us, and we will provide you with the opportunity to remove your permission at any stage in your communications with us. We will not allow third-parties to use your data for marketing purposes if you have expressly withdrawn your consent.

While we will never share identifying data with third parties, we may, on occasion, provide external organisations with non-identifying statistics about our website’s visitors.

In cases where we are legally required to share personal data, e.g. to prevent or investigate credit risks, frauds or other crimes, we will be under a legal obligation to comply with the authorities. Therefore, the situation will move out of our control.

  1. Data Storage

We store all personal data on secure servers. Any transaction details will be encrypted for added security. However, we advise you that no information transmitted via the internet is ever 100% secure. Therefore, a complete safety guarantee for data sent electronically is impossible to provide. You submit your information online at your own risk. However, we will do everything in our power to protect any data that you entrust to us or that is collected when you visit our website. It is your responsibility to maintain the confidentiality of any passwords or sensitive data provided to you during your dealings with Q-Online Ltd.

  1. Get in touch

If you wish to access details about the information we hold about you, please contact us. We are also happy to answer any queries, comments, or concerns you may have about our Privacy Policy. Please call, email or contact us via our website.